Shipping policy

As soon as the shipping carrier has your order, it is the carrier's responsibility at that point and it is out of our hands after that. When your package is lost, stolen or damaged you will have to file a claim with the shipping carrier within the same week of "delivery." We do not have any control of how your package arrives unfortunately when it is out of our hands. We are responsible to process your order in the processing time, unless we notify a delay in your order, as they are handmade and sometimes we do have to take a little longer to make sure you are receiving the best quality and exact item you are anticipating to receive. We are also responsible to make sure your items are packaged and in the carrier's hands.